NutraCore® Cancellation, Return & Refund Policy

Last Updated: 24-Jul-2025

At NutraCore®, we are committed to delivering 100% authentic, high-quality health and nutrition supplements sourced directly from brands or authorized importers. We follow strict quality checks to ensure our customers receive genuine products in excellent condition.

However, in the rare event that you need to cancel or return a product, please read our guidelines carefully.

 

Order Cancellation Policy

We understand that you may need to cancel your order due to unforeseen circumstances.

Orders can be cancelled on the same day of placing the order by contacting us at:
? Email: support@nutracore.in
? Phone: +91-88850 65550

If the order is already shipped, cancellation will not be possible.

Once your cancellation is approved, your refund will be processed within 1–2 business days to your original payment method.

 

Return Policy

We accept returns only under specific conditions, ensuring the highest product quality and hygiene standards.

When Can I Return My Product? You may request a return within 48 hours of receiving your order if:

You have received a damaged or defective product.

You are unable to verify authenticity using our Seal of Authenticity or brand-provided authentication code.

The product packaging is intact, unused, and the seal is not broken.

? Note: We do not accept returns for reasons such as taste, flavor preference, or personal dislike.

Return Process: To initiate a return:

Login to your NutraCore® customer account → Go to 'My Orders' → Request Return. OR

Email us at support@nutracore.in with:

Your Order ID

Clear images/video of the product showing the issue/damage

Reason for return

Once approved, our team will arrange a pickup from your delivery address at no extra cost.

Non-Returnable Items:

Opened or used products

Products without original packaging or missing tags

Gift Cards or Promotional Vouchers

Personal care products (e.g., shaker bottles, accessories, or apparel) once used

 

Refund Policy

Once we receive and inspect your returned product:

We will notify you of the approval or rejection of your refund.

If approved, the refund will be initiated within 1–2 business days to your original payment method.

It may take 5–7 business days to reflect in your account, depending on your bank/payment provider.

 

Damaged or Wrong Product Received?

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.

Share unboxing images and video clearly highlighting the issue for faster resolution.

 

NutraPass Membership Cancellation Policy

Our NutraPass Membership offers exclusive benefits and pricing to our loyal customers. Please note:

NutraPass is non-cancellable, non-refundable, and non-transferrable once purchased.

Membership benefits are valid for the duration mentioned at the time of purchase and cannot be paused or extended.

No refunds will be processed for partial use or inactivity.

 

Contact Us

For all queries related to returns, cancellations, or refunds: ? Email: support@nutracore.in
? Customer Care: +91-88850 65550
? Website: www.nutracore.in

 

Important Note:
NutraCore® reserves the right to reject returns or refunds if the returned product fails to meet the above conditions.

Thank you for choosing NutraCore® – Strength You Can Trust.