Privacy Policy
Last updated: 20-Sep-2025

This Privacy Policy describes how NutraCore® ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nutracore.in or the NutraCore® mobile application (collectively, the "Services").

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use our website, app, or related services.

1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised "Last updated" date.

2. What Personal Information We Collect

We may collect the following categories of personal information:

Identifiers: Name, phone number, email, address, and login credentials.

Order & Payment Details: Billing and shipping address, payment confirmation, order history.

Health & Fitness Information (Optional): User-provided goals, weight, or supplement preferences used to offer personalized suggestions.

Device & Usage Data: IP address, device type, browser, interactions, pages visited.

Shopping Behavior: Wishlist items, abandoned carts, preferences.

Customer Support Data: Any communication with us through email, chat, or phone.

3. How We Use Your Personal Information

We use your personal data to:

Provide and deliver products, manage orders, payments, and returns.

Offer personalized supplement recommendations through the app or in-store.

Improve and optimize user experience across web and mobile platforms.

Send order updates, promotions, marketing, and offers via email, SMS, or WhatsApp.

Prevent fraud and ensure platform security.

Comply with applicable legal obligations.

Health Information Disclaimer: NutraCore® may collect voluntary fitness or wellness-related information to offer supplement suggestions. This data is not classified as medical or diagnostic data under Indian law and should not replace professional medical advice.

Automated Recommendations: The NutraCore® app may use logic-based systems to recommend products based on your inputs. These are wellness-based suggestions and not a substitute for professional healthcare advice.

4. App Permissions & Mobile Data

When using the NutraCore® app, you may be asked for the following permissions:

Camera Access: For QR/product code scanning

Location Access: For showing store offers or local delivery options

Usage Analytics: To monitor and enhance app performance

Permissions can be managed in your device settings.

5. Cookies & Tracking Technologies

We use cookies and pixels to:

Improve your site experience

Remember your preferences and cart activity

Track marketing campaign performance

You can adjust cookie settings via your browser. Blocking cookies may affect certain functionalities.

6. How We Share Your Information

We may disclose your information to:

Service providers (Shopify, payment gateways, shipping, IT, and analytics partners)

Marketing partners for targeted promotions

Affiliates within our corporate group

Legal/regulatory bodies when required

In connection with business transactions like mergers or reorganizations

We do not sell or share sensitive personal information, and we never use your health data for profiling or third-party use.

7. WhatsApp, SMS & RCS Communication

By signing up, you consent to receive order updates and promotional messages via WhatsApp, SMS, and RCS (Rich Communication Services). You may opt out at any time by replying "STOP" or by contacting us directly. We strictly comply with TRAI and DND guidelines. Your phone number will only be used for communication related to your orders and our services and will never be shared with unrelated third parties.

8. User-Generated Content

If you post reviews or testimonials, these may be publicly visible. We are not responsible for privacy risks from information you choose to disclose publicly.

9. Children's Data

Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. Parents may contact us for deletion of such data.

10. Data Security & Retention

We follow Shopify’s security infrastructure and adopt reasonable industry practices to protect your data. While no system is completely secure, we take all reasonable steps to prevent unauthorized access. Data is retained as long as required to fulfill the purpose or comply with applicable laws.

11. Your Rights (under Indian law and applicable jurisdictions)

You may have the right to:

Access or correct your personal information

Request deletion or restriction of processing

Withdraw consent at any time

Opt-out of promotional communications

Lodge a complaint with a data authority (where applicable)

To exercise these rights, email us at support@nutracore.in or call +91 88850 65550. We may verify your identity before fulfilling the request.

12. International Transfers

We may process your information outside India using cloud-based services and third-party platforms (e.g., Shopify). We ensure contractual protections are in place, consistent with Indian law and recognized international standards.

13. Compliance with Indian Law

This Privacy Policy complies with the Information Technology Act, 2000, and the SPDI Rules, 2011 governing personal and sensitive data. We do not collect biometric, medical records, or financial details without consent and apply "reasonable security practices" as defined under Rule 8 of the SPDI Rules.

14. Contact Us

If you have questions, concerns, or requests related to this policy, please contact:

? Email: support@nutracore.in
? Phone: +91 88850 65550
? Address: H. No. 2-73/A, Ground Floor, Gopanpally Thanda, Tellapur Road, Hyderabad, 500019, Telangana